2023 June

1. AI Magic reply in chats

Per message magic reply button

Click on any message to access it’s context menu. Then click on AI Magic reply button to get an AI generated response. You may edit the generated response if needed as the response wont be sent automatically.

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Per chat magic reply button

Click on the AI Magic reply button below the message composer box to get an AI generated response based on latest 3 to 5 customer messages. You may edit the generated response if needed as the response wont be sent automatically.

2. AI Magic reply in reviews

You can now use Cloodot’s AI to automatically generate replies for reviews based on context (Rating and text) of reviews.

3. AI magic note in chats

You can now use Cloodot’s AI to automatically summarise a chat and create a note.

4. High performance chats list

We have completely revamped loading method of items in chats list. The chats list is now snappy!

5. More detailed chats count badges

Now counts of chats are available on all major tabs (Not replied, Open, Replied and Resolved) and inboxes (All, Mine, Others, Bots) in conversations module.

6. Direct reply insertion in reviews

We have removed the need to click edit reply button to compose a response for reviews or access template responses list.

Directly click AI Magic response button

to get an AI generated response for the review.

Directly click template response button

to directly insert a template reply from list.

Directly click anywhere in the text box

to activate text box and start composing response.